Table Of Contents

• Chapter I: The Development of Outsourcing Theory and Practice: Taxonomy of Outsourcing Generations
• Glauco De Vita, Oxford Brookes University Business School, UK
• Catherine L. Wang, Oxford Brookes University Business School, UK

• Chapter II: Making Sense of the Sourcing and Shoring Maze: Various Outsourcing and Offshoring Alternatives
• Subrata Chakrabarty, Texas A&M University, USA

• Chapter III: Global Sourcing: East-West Divide or Synthesis?
• Ashima Goyal, Indira Gandhi Institute of Development Research, India

• Chapter IV: Strategies of Outsourcing: From De-Risking to Uncertainty
• Parthasarthy Banerjee, NISTADS, India

• Chapter V: New Ethics for E-Business Offshore Outsourcing
• Dr. Sc. Fjodor Ruzic, Institute of Informatics, Croatia

• Chapter VI: Information Technology Offshore Outsourcing: A Perspective of Advanced Countries
• Narendra S. Chaudhari, Nanyang Technological University, Singapore
• Smita Gupta, Stockell, Inc., USA

• Chapter VII: Business Process Outsourcing to Emerging Markets: A Knowledge Management Approach to Models and Strategies
• Jurgis Samulevičius, Vilnius Gediminas Technical University, Lithuania
• Val Samonis, Cornell University and Vilnius University, Canada

• Chapter VIII: Outsourcing Decision-Making: A Review of Strategic Frameworks and Proposal of a Multi-Perspective Approach
• Luke Ho, Staffordshire University, UK
• Anthony S. Atkins, Staffordshire University, UK

• Chapter IX: Outsourcing and Offshoring: Issues and Impacts on Venture Capital
• Alev Efendioglu, University of San Francisco, USA

• Chapter X: Outsourcing and Offshoring of Finance Activities
• Siri Terjesen

• Chapter XI: Open Source and Outsourcing: A Perspective on Software Use and Professional Practices Related to International Outsourcing Activities
• Kirk St.Amant, Texas Tech University, USA

• Chapter XII: Real Life Case Studies of Offshore Outsourced IS Projects: Analysis of Issues and Socio-Economic Paradigms
• Subrata Chakrabarty, Texas A&M University, USA

• Chapter XIII: Growth of Outsourced IT-Enabled Services in India: A Systems Dynamics Approach
• Varadharajan Sridhar, Management Development Institute, India
• Sangeeta S. Bharadwaj, Management Development Institute, India

• Chapter XIV: An Overview of Service Level Agreements
• N. Beaumont, Monash University, Australia

• Chapter XV: Understanding Consumer Reactions to Offshore Outsourcing of Customer Services
• Piyush Sharma, Nanyang Business School, Singapore
• Rajiv Mathur, Percom Communication Private Limited, India
• Abhinav Dhawan, Team4U Outsourced Staffing Services, India

• Chapter XVI: IT Offshoring: A German Perspective
• Michael Amberg, University of Erlangen, Germany
• Martin Wiener, University of Erlangen, Germany

• Chapter XVII: Information Systems/Information Technology Outsourcing in Spain: A Critical Empirical Analysis
• Felix R. Doldán Tié, University of A Coruña, Spain
• Paula Luna Huertas, University of Sevilla, Spain
• Francisco Jose Martínez López, University of Huelva, Spain
• Carlos Piñeiro Sánchez, University of A Coruña, Spain

• Chapter XVIII: Emerging Legal Challenges in Offshore Outsourcing of IT-Enabled Services
• Arjun K. Pai, Queens University, Belfast, UK
• Subhajit Basu, Queens University, Belfast, UK

• Chapter XIX: Does Strategic Outsourcing Undermine the Innovative Capabilities of Organizations?
• Andreas Hoecst, University of Portsmouth, UK
• Paul Trott, University of Portsmouth, UK

• Chapter XX: Analysis of a Large-Scale IT Outsourcing “Failure”: What Lessons Can We Learn?
• Ann Rouse, Deakin University, Australia
• Brian J. Corbitt, Shinawatra University, Thailand